When will my order be dispatched?
Our aim is to dispatch all orders of 'In Stock' items, placed before 2pm weekdays, on the same day. If you place your order on Saturday or Sunday, it will be dispatched on the following Monday.
If you place your order on a Bank Holiday, we will dispatch your order on the following working day.
A percentage of the bikes we sell are checked over by a mechanic prior to dispatch. This generally applies to mid-range and high-end bikes. Ordinarily these bikes are still dispatched on the same day, as described above. During busy periods, bikes requiring a pre-dispatch inspection may be dispatched 1-2 working days after the date of order.
How do I know if the item I want is available?
Availability of our products is shown on the website:
- In Stock - indicates that the item is in stock with us.
- Pre Order - indicates that the item is not in stock with us, but is normally available to order from our supplier within 7 working days. If the supplier does not have stock, we will email you within 2 working days with more accurate availability information.
Your payment will be processed and your card debited as soon as you submit your order by clicking the 'Pay Now' button. If you wish to check how long it will take to source a Preorder item, please email firstname.lastname@example.org or speak to our sales team on 01942 707646.
What if only part of the order is in stock?
Orders shipping to the UK - If only part of the order is in stock, we will dispatch what we have straight away and the rest of the order as soon as we receive the stock. Winstanleys Bikes are not liable for the return carriage costs of any unwanted, part received orders.
Orders shipping outside of the UK - If only part of the order is in stock it will be held at our warehouse until the order is complete. The order will be shipped once all items are in stock.
Please note: If you order two tyres and only one is in stock, we will hold the order until we have a pair to ship. Please contact us if you would prefer to send an odd number of tyres.
How accurate is your website?
We work hard to ensure that the descriptions of the items on our website are as accurate as possible. It is important to note that specifications are subject to change without notice by the suppliers/manufacturers and as such we cannot be held responsible for any real or perceived discrepancies between products and their descriptions.
Your order is an offer to Winstanleys Limited to buy the product(s) in your order. When you place an order to purchase a product from Winstanleys Bikes, we will send you an e-mail confirming receipt of your order and containing the details of your order (the "Order Confirmation E-mail"). The Order Confirmation E-mail is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when we dispatch the product to you and send e-mail confirmation to you that we've dispatched the product to you (the "Dispatch Confirmation E-mail"). If your order is dispatched in more than one package, you may receive a separate Dispatch Confirmation E-mail for each package, and each Dispatch Confirmation E-mail and corresponding dispatch will conclude a separate contract of sale between us for the product(s) specified in that Dispatch Confirmation E-mail. Your contract is with Winstanleys Ltd T/A Winstanleys Bikes. Without affecting your right of withdrawal you can cancel your order for a product at no cost any time before we send the Dispatch Confirmation E-mail relating to that product. See our Terms and Conditions for full details.