Faulty Items

Faulty Items

You have 30 days from receiving your order in which to notify us of any fault which was present at the point of delivery. You will be required to provide evidence of this fault and that it was indeed present from the very beginning. Please notify us of such issues as soon as you can, but no later than 30 days. Please also provide photographs via email to illustrate the fault. Goods returned under this circumstance are eligible for a refund, which we will issue within 14 days.

If it is not possible to demonstrate that a fault was present at the point of delivery, and/or a fault has become apparent after you have started to use the goods, then you should return them to us for inspection under warranty. This applies even if you have only had the goods for a short period of time. Please review our Warranty Terms below. If, upon inspection, we can confirm a genuine fault then you will be offered a repair, replacement or refund (if appropriate). If no fault is found then you will be offered a chargeable repair or replacement, otherwise we will return the goods to you as they are.

Warranty Terms:

All products purchased from Winstanleys Bikes have a 12-month warranty to protect you against manufacturing defects and faults.

Your 12-month warranty covers manufacturing defects and faults.

Your warranty does not cover the following:

  • General wear and tear - such as is reasonable to expect within the given time frame
  • Accidental damage
  • Damage due to misuse or lack of care
  • Poor storage conditions, neglect, lack of maintenance

The above list is not exhaustive.

Some manufacturers offer extended warranties, details of which can be found on their own websites. You may be required to register your product online to benefit from a manufacturer’s extended warranty.

Warranties are for the original purchaser only and proof of purchase will be required when making a claim.

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